No Index Issue - Support

Resolved plant classifieds
2 years, 10 months ago

Rank Math free

Dear Rank Math,

Once again my WordPress site come up with no index for the entire site. I cannot work out why this happens so frequently. Please can you help?

Search engine visibility
Search engine visibility
Discourage search engines from indexing this site

It is up to search engines to honor this request.

Viewing 5 replies - 1 through 5 (of 5 total)

Anas
2 years, 10 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

Please ensure that the discourage checkbox is unchecked:

Then check the Global Meta settings, head over to Rank Math > Titles & Meta > Global Meta > Robots Meta > Check index checkbox > Save

If everything is correct, please share the URL in the sensitive data section of this ticket so we can check.

Looking forward to helping you.

plant classifieds
2 years, 10 months ago

Rank Math free

Dear Rank Math,

I think you misunderstood my issue. The discourage search engines from indexing box gets a tick every two weeks or so and I have t check it daily to ensure that it not turned on by?

I also have an issue with that webmaster tools keeps loosing the verification HTML code or ID for Google and Bing which seems to be connected to the issue above.

My url is:
https://plantclassifieds.com/

I am considering upgrading to your paid service but I cant move on until the above issues have been resolved.

Reinelle
2 years, 10 months ago

Hello,

Rank Math does not have a feature to enable/disable that option.

If you’re building your site and get it to maintenance/under construction mode, it is possible that the plugin you’re using automatically enables that option.

However, to investigate if Rank Math is capable of this issue, you can disable the Rank Math plugin temporarily and monitor your site if it’s still getting enabled after a few days.

Let us know how this goes.

Thank you.

plant classifieds
2 years, 10 months ago

Rank Math free

Please can you then explain why Rank Math looses the
Google Search Console and Bing Webmaster Tools HTML code or ID at the same time this event happens?

Jeremy
2 years, 10 months ago

Hello,

It is possible that your website settings are frequently reverted to a previous state and that includes Rank Math’s settings. This may be related to your database setup.

Can you please check this one with your hosting provider and assess your WordPress setup? See if they may be able to find the root cause of this issue.

If that doesn’t help, allow us to inspect your website over your admin dashboard. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
2 years, 9 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘No Index Issue’ is closed to new replies.