Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share the server error logs so we can determine what’s causing the critical error?
Looking forward to helping you.
Hi Jeremy, Where I find the server error logs?
Any updates on this? I am still waiting for a reply to the question above as I want to ensure to upload the correct information you need to investigate it.
Secondly, I really don’t see the point of your Facebook group as I tried to post an FYI was told to contact support, “FYI – just experience compatibilities issues with the plugin. Already sent in a support ticket but I wanted to give you heads up on the issue” But it declined to contact you. Its been almost 12 hours since I reported the issue with you.
Its 100% Rank Math doesn’t care about its customers as we just a number. As right now, I will not renewing my subscription or recommending my clients to purchase your plugin if this a way to treat customers.
-Jennifer
Hello,
We are really sorry for the delay and inconvenience caused.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Having an error log will help us determine what is causing the critical error on your website.
We really look forward to helping you.
All that I see are we are going around in circles here and I don’t appreciate it. I have no clue where these files are located as I spent more than enough time with the web hosting company yesterday restoring my site.
AT this point, since the site is restored and Rank Math inactive however I am not being able to use something I paid for.
Hello,
We apologize for the inconvenience. You may ask your hosting provider to locate the recent error logs for you.
If this doesn’t help, we might need to take a closer look at your setup. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
