fatal error, related to action scheduler

#364253
  • Resolved Liquid Audio

    3 years, 9 months ago

    Rank Math free

    Hi guys

    I received a fatal error notification today, the first one in a long time. It appears to be related to that action scheduler problem, I tried the GitHub actions scheduler fixer plugin but that didn’t seem to replace the tables.

    I’ve pasted the message and data I received in the sensitive data area below. Perhaps you could tell me your thoughts on this and how to potentially resolve it. I just deleted and reinstalled Rank Math, don’t know if that’s made any difference. My site appears to be up and fine:
    [Moved to sensitive data section]

    Love the plugin, thanks for your help.

    Regards
    Mike
    [Moved to sensitive data section]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas

    3 years, 9 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process and that should resolve the issue.

    Hope that helps. Thank you and please don’t hesitate to let us know if you need our assistance with anything else.

    Liquid Audio

    3 years, 9 months ago

    Rank Math free

    Hi Anas

    Thank you for the speedy reply! I followed this process yesterday and again just now, as you described. Both times it said no changes were made.

    Is there a way to verify that anything has been fixed?

    Regards
    Mike

    Jaideep Asrani

    3 years, 9 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Liquid Audio

    3 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    3 years, 8 months ago

    Rank Math business

    Hello,

    I logged in to your website and checked the settings.

    Rank Math is working fine on your website. I updated the plugin to the latest version.

    The tables are created on your website. It seems like the issue was resolved when you activated the Repair Action Scheduler plugin.

    Can you please check again on your end if everything is working fine?

    We look forward to helping you.

    Liquid Audio

    3 years, 8 months ago

    Rank Math free

    Hi Anas

    Thank you and yes all seems to be working well. I’ve received no further critical error notifications, so hopefully this is now resolved.

    Thanks again for going in there and having a look, I really appreciate it.

    Regards
    Mike

    Jeremy

    3 years, 8 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

You must be logged in to reply to this ticket.