Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
I logged in to your website and checked the settings.
The updateMeta route is returning a 403 error on your website.
Check screenshot in the sensitive data section.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
If you are not using any Firewall, you should ask your web host why the files are showing 403 error and ask them to whitelist the route.
I hope this helps. Looking forward to helping you.
I deactivated Wordfence plugin and it still does not work, however, this is the only post type for which the updateMeta route is being blocked
Hello,
In this case, you should ask your web host why the files are still showing a 403 error.
You can share the screenshot that I added in the sensitive data section with them.
Looking forward to helping you.
They are asking for the IP that makes the request
Hello, They are asking for the IP that makes the request
Hello,
We apologize for the unexpected delay.
The API route resides within your website files so there’s no need to whitelist any IP.
Please ensure that the these routes aren’t blocked by your server:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
Let us know how that goes. Looking forward to helping you on this one.
Hello,
We are glad that we could address your issue.
Please do let us know how that goes.
In the meantime, do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
