Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
Unfortunately, I’ve already done that with cloudflare because I don’t have a firewall
Hello,
Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/
You can follow this guide to edit the .htaccess file:
https://rankmath.com/kb/edit-htaccess/
Let us know if the issue persists.
We are here to assist you.
I had the file replaced but unfortunately nothing changed
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You have only added the FTP details, please also add the WordPress login details in the sensitive data section.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
sry now i have updatet it
Hello,
I tried adding a test focus keyword in your post and it seems to be working just fine. The added focus keyword was saved in your post. Please refer to my video screencast in the Sensitive Data section.
Is the issue only happening on a specific post/page? If so, please share the URL.
Looking forward to helping you on this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I conducted a plugin/theme troubleshooting by following this guide and I discovered a conflict between Rank Math and “WooCommerce Product Attachment” plugin.
The issue goes away once you disable the said plugin.
Can you please contact the support folks from “WooCommerce Product Attachment” and ask if they have a solution for this? See if they have experienced this issue before.
Looking forward to helping you on this one.
I have written to the support, but I would like to thank you for finding the error, although I was starting to despair 😀
Hello,
Let us know how it goes.
We will keep this ticket open until you confirm that your issue is resolved. Let us know if you need any further assistance with this.
Looking forward to hearing from you.
hey,
I got new information the plugin developers found the problem and will fix it with the next update
