Snippet and keyword disappears

#360757
  • Resolved Stegemüller

    3 years, 9 months ago

    Rank Math free

    Hey support

    I’m working on this page and it scores 81%. But I can not finish it because every time I update to mark that I’ve really finished, Snippet and Focus keyword disappear. I have tried many, many times. I have never experienced this problem before. And I’ve made tons of pages and posts.

    Focus keyword is:

    TNG-support

    Snippet is (in Danish):

    “%title%. Få en times gratis TNG-support. Book en times gratis hjælp via kalenderen. Opdag hvor nemt det er at arbejde med TNG. Alle kan.”

    In “Sensitive Data” I give you credentials to my WordPress site. I hope you can help me out.

    Kind regards,
    Hanne B. Stegemüller,
    Denmark

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    3 years, 9 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    I tried to access the website but the access was blocked by Cloudflare. Here’s a screenshot: https://i.rankmath.com/YfR74g

    It seems like you’ve enabled geo-blocking. If so, please exclude India, Portugal, and the Philippines so that we can investigate further.

    In the meantime, please follow this guide and see if it fixes the issue:
    https://rankmath.com/kb/meta-data-not-saving/#whitelist-rankmath-cloudflare

    Please let us know how that goes.

    Thank you.

    Stegemüller

    3 years, 9 months ago

    Rank Math free

    Hey Prabhat

    Thank you very much for your kind and precise support! Now everything works as before the firewall, and I could update the site.

    Best regards,
    Hanne,
    Denmark

    Anas

    3 years, 9 months ago

    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Snippet and keyword disappears’ is closed to new replies.