STRIP CATEGORY BASE IS STILL FAULT

#35854
  • Resolved Hende
    Rank Math free

    Dear Rank Math!

    Please do not close and mark as resolved or ticket until i say it is solved. This fault is not only in my case.
    https://support.rankmath.com/ticket/there-is-a-bug-after-one-of-your-update/page/2/
    You can see.
    It is just worse now. Some category is working, some is not. And my temporary fix is not working anymore. I hoped with updates it will be fixed, but it is just worse. My temporary fix was that i turned off strip option and then i turned back. BUT THIS IS NOT WORKING ANYMORE! MY CUSTOMERS CAN NOT USE OUR SITE!
    I SHARED DETAILS TO VISIT IT.

    https://hazakaruhaza.com/

    It is still give 404 or redirect to home page.

    PLEASE FIX IT, WE DO NOT WANT TO LOST MORE CUSTOMERS!

    THANKS!

    PETER

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please share an example of the category where this is not working?
    I’ve tested this on your product categories and even created some new test ones but the permalinks work as expected.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hende
    Rank Math free

    An if you turn off strip category option it is stripped still.

    Hende
    Rank Math free

    I removed the “Beltéri ajtók” category and recreate and it is still exist. If i modify slug from belteri-ajtok to belteri-ajto it is okay. Why? Why cannot i turn off strip category base?

    Hende
    Rank Math free

    I can not understand it. Now the slug modification is not working yet. YEEEE. It blow my mind….,

    Hende
    Rank Math free

    Now I had to modify the slug again and now we only have “belteri-ajt” instead of “belteri-ajtok”
    End of it we will only have “b” i think…..

    Hende
    Rank Math free

    https://hazakaruhaza.com/belteri-ajtok/

    Here You can see. I do not know which option cause the problem now.
    Now not the category creation cause it.
    How can I delete the plugin completely? (from database too)
    Where can i download earlier releases? This problem not exist around Semptember of 2019.

    Redirect Attachments is turn off but it is still redirect. Debug is not working.
    If i turn off your plugin, then it is working.

    https://hazakaruhaza.com/belteri-ajtok/

    We have to find what cause it.

    Hello,

    Thank you for contacting Rank Math today.

    1). You can completely uninstall Rank Math and delete all the data in the database by adding the following code on your theme’s functions.php file:

    /**
     * Filter to remove Rank Math data from the database
     */
    add_filter( 'rank_math_clear_data_on_uninstall', '__return_true' );

    You can then delete this code after deactivating the plugin. You can then perform a fresh install.

    2). To install an older version, please head over to Rank Math > Status & Tools > Version Control and then select the version from the drop down selector.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hende
    Rank Math free

    Thank you! I will check it. And I am testing now. I will write.

    Todd
    Rank Math free

    Hi Hender,

    It is likely caused by some other settings because the Strip Category Base option is working perfectly fine for us.

    Do let us know your findings.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘STRIP CATEGORY BASE IS STILL FAULT’ is closed to new replies.