payment done but not redeived the mail for pro version

#356692
  • Resolved Dev Bhardwaj

    2 years, 9 months ago

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    I have shared a refferel link to one company , they used and made the payment for 59$ by using the amazon pay. they got the deduction from their bank but could not receive any mail. Please check and resove this asap.

    Let me know if you need any further infromation to resolve this

    Regards,
    Kapil

Viewing 4 replies - 1 through 4 (of 4 total)
  • Miguel

    2 years, 9 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Could you please let us know the name or the email address used during the purchase so that we can try to track it down in our system?
    ​​​​​​​
    Looking forward to hearing back from you.

    Dev Bhardwaj

    2 years, 9 months ago

    Rank Math free

    Name : Dhumra Gems
    GST code : 09AAPFD2993N1ZJ
    mail id : s******@d*************

    Dev Bhardwaj

    2 years, 9 months ago

    Rank Math free

    this transaction done by amazon.com

    Miguel

    2 years, 9 months ago

    Hello,

    We don’t have anything on our records with the name or email address you shared.

    If the transaction was completed successfully there should be an invoice from FastSpring on the email account with more information.

    Please share that invoice with us so we can track the purchase.

    Thank you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘payment done but not redeived the mail for pro version’ is closed to new replies.