Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
As we indicated in the previous forum thread you made the payment didn’t go through and was canceled by our payment provider which resulted in the cancellation of the subscription as well.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.