Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please share the sitemap URL in the sensitive data section so we can check?
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The sitemaps on your website are loading properly.
However, I accessed the sitemap as Googlebot and a 403 (forbidden) status is returned. You can have a look at the screenshot in the sensitive data section of this ticket.
Please get in touch with your web host regarding this and ensure that the sitemaps are properly accessible to bots.
Once done, please follow the below steps:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of Rank Math from your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
3. Clear your website’s cache and remove all the sitemaps from your Google Search Console account, and then submit only the main sitemap: /sitemap_index.xml.
Further, give Google some time to crawl your website again and see if the issue gets fixed.
Hope this helps.
Thank you.
Hello,
We checked the sitemap via Googlebot and it’s currently being blocked on your website:
We recommend checking the firewall and seeing if the Googlebot is not being blocked anywhere.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
