Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes, it seems like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know.
Looking forward to helping you.
Hi
I have already carried out the health check and no issues there.
I will get back to you after I have tried with plugins deactivated.
Is there a list of known conflicts? I’m sure I saw one earlier but can’t find it now.
Cheers
Hi Martin,
There is no list of known conflicting plugins but please do let us know if you find any plugin that is causing Rank Math to not work properly with Elementor.
I would start with Elementor add on plugins since those work in a similar way as Rank Math adds the SEO tab so that might be what is causing this issue.
Do let us know.
Hi Todd
Yes it is an Elementor plugin – Emage Hover Effects. The developer says the latest RankMath update causes this and they are waiting for a fix – were you aware?
Cheers
Hey there,
Martin S, how did you solved problem, because for me Page elementor doesn’t load, and it causes when RankMath is active
Hi Martynas
I can still use Elementor with RankMath unless the Elementor plugin Emage Hover Effects is active. When this plugin is active, the seo options under the SEO Tab do not show.
I don’t have a solution where Emage Hover Effects is active and the RankMath options show.
With both plugins active, Elementor loads very slowly as well.
Cheers
-
This reply was modified 4 years, 8 months ago by
Martin S.
Hi Martin,
Thank you for getting back to us.
I have passed this on to our dev team and we will be getting back to you in a short while.
We appreciate your patience. Thank you.
Hi Michael
Thank you for the update.
Cheers
Hello Martin,
We are not aware of that issue with Emage. Seems like it is a paid plugin. Can you please arrange a staging site for us where we can check this issue and hopefully come up with a fix?
Do let us know.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Todd
I am happy for you to have a look at the live site. It is backed up.
Emage provides image hover effects on the image grid at the bottom of each page. It is currently enabled so you will see that the RankMath SEO tab does work correctly.
Thanks for looking into this.
Cheers
Hi Martin,
I see some JS errors in the Console when clicking on the SEO tab. I have passed this on to the dev. team for further diagnosis.
Just curious, have you alerted the Emage team about this issue? I am not sure yet but perhaps the issue is coming from their end?
In any case, we will let you know after checking this further. It might take 24+ hours because of the weekend so please bear with us.
Hi Todd
I did originally contact Emage – they said that they were aware of the issue but were waiting for a fix from RankMath?
I’ve contacted them again following your message.
I appreciate you looking into it and will wait to hear back from you.
Cheers
Hi Martin,
I see.
Like I mentioned, I have shared this with the dev. team and they will reply on this ticket in the next 12-16 hours.
Thank you for your patience.
Hi Todd
Hold fire on this for the minute. The developer of the plugin has released an update.
I will report back shortly.
Many thanks
Martin
