Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Any update on the Image alt error?
Hello,
I logged in to your site and clicked on “Flush SEO Analysis Data” from your WordPress Dashboard > Rank Math > Status and Tools > Database Tools to clear the SEO Analysis.
Post that, the SEO Analysis is updated and the Image ALT Attributes test is passed.
Have a look at the below screenshot –

Hope this helps.
Thank you.
I have also flushed many time but it was not going. Now issue is fixed.
Thanks
Hello,
We are glad that your issue is resolved.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.