Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It looks like you forgot to share the screen shots, please share this so that we can try to replicate this from our end.
Looking forward to helping you. Thank you.
hello,
Thank you for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Thank you for contacting Rank Math today.
The login does not seem to work. Do you have some firewalls preventing access from certain countries?
Could you also share a new link via the sensitive data section and not the public forum so that we can check this further?
Looking forward to helping you. Thank you.
Hello,
Thanks for sharing the access. You must have forgotten again and shared them publicly above.
The issue is seems to be as a result of a conflict with your theme. I have installed the Health check plugin but this seems to break your site. Could you please investigate whether this issue can be reproduced when you deactivate all other installed plugins and switch to one of the stock WP themes.
Let me know how this goes.
The problem is in. WooCommerce. When I disable that everything looks fine. When I restart it the problem appears and I do not know how to solve it
Hello,
Thank you for contacting Rank Math today.
Would you mind re-posting your credentials in the sensitive section so we can check on this issue further.
Looking forward to helping you. Thank you.
good . I hope to solve the problem
[DELETED CREDENTIALS]
You have the authority and permission to solve the problem
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This reply was modified 4 years, 8 months ago by
Michael Davis. Reason: Deleted credentials
Hi Ashraf,
I do not see the logins or anything in the sensitive data section. You have marked this ticket as resolved.
Do you need further assistance with it?
The problem again. job posting. do not work . And when I disable an add-on. WooCommerce. I find the problem is over. There is a conflict or problem with WooCommerce
Hi there,
Thanks for the follow up.
Could you please share a copy of the error that is reported on your admin email from WordPress so that we can investigate further?
Thank you.
Did you not find a solution to my problem?
Hi Ashraf,
Thanks for the follow up.
In the last response, we were interested in taking a look that is sent to you by WordPress about the error since I cannot replicate the same error on my end while running WooCommerce and Rank Math on a new WP install.
Please share this error stack trace so that we can understand what is causing the error on your end.
Thank you.
