Rank math and Elementor conflicting

#35011
  • Resolved Gravitasq

    4 years, 7 months ago

    Rank Math free

    Hi I am having a plugin conflict between elementor and rank math, a fatal error when i try to edit with elementor. I troublshooted this using health check and defo those 2 conflicting.

    Can you help resolve please.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hello,

    Thanks for getting in touch with us and sorry for the inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Gravitasq

    4 years, 7 months ago

    Rank Math free

    Hi, I already provided that info at the bottom.

    Gravitasq

    4 years, 7 months ago

    Rank Math free

    Hi is anyone helping with this? the details you need are all provided in sensitive info.

    Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today & sorry for the delay.

    We are investigating this issue and you can expect an update shortly.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Rank Math

    4 years, 7 months ago

    Hello,

    Upon checking further, we noticed that you are using an outdated version of Elementor.

    Sorry to disappoint but even if we wish, we cannot support older versions due to obvious reasons.

    You would need to update all your themes and plugins to the latest version so we can assist you better.

    Thank you.

    RankBot

    4 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank math and Elementor conflicting’ is closed to new replies.