Facebook not loading Featured Image Thumbnail

#35006
  • Resolved Oara

    4 years, 9 months ago

    Rank Math free

    Hi,

    I have an issue with my website not loading image thumbnail when the link is shared on Facebook. I do not have this issue with WhatsApp and Twitter but each time my link is shared on Facebook, the image fails to appear.

    Kindly support me with a solution on this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    4 years, 9 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have disabled the option to optimize images on your Jetpack settings which seems to have fixed the image loading issue:
    Screenshot

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Oara

    4 years, 9 months ago

    Rank Math free

    The problem persists.

    I read about the Facebook debug tool and after running some of my links, it reported two errors.

    “The ‘og:image’ property should be explicitly provided, even if a value can be inferred from other tags.”

    “The following required properties are missing: og:url, og:type, og:title, og:image, og:description, fb:app_id”

    How can I correct these errors.

    Michael Davis

    4 years, 9 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    It looks like you enabled the option that I had disabled earlier in Jetpack.
    You will need to keep this option disabled to fix this since it is affecting the scraping of the images on your links.

    I hope this info helps.

    Oara

    4 years, 9 months ago

    Rank Math free

    It is currently disabled and still not working. The Title displays but somehow, the image fails to appear.

    Michael Davis

    4 years, 9 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    The image loads after scraping on the Facebook debugger as shown below:
    Facebook debugger

    You can access the debugger on this page: https://developers.facebook.com/tools/debug/

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    4 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Facebook not loading Featured Image Thumbnail’ is closed to new replies.