email

#347044
  • Resolved Jose White C
    Rank Math free

    Hello.

    I received an email from m*****@f************* and it doesn’t ring a bell. He says they belong to rank math. I would like to know if it is you.

    The email says the following:

    and Jose Ramon,

    Thanks for using our Rank Math SEO plugin for the past year – we love having you as our customer. Your subscription will expire in 7 days, so we thought we’d check in.

    If you want to continue taking advantage of our features and retain all your data and preferences, there’s no further action that is required from your end! Your plan will automatically renew on 2/25/22.

    Please verify your payment details to ensure a successful transaction and uninterrupted delivery.

    We are working on many new and exciting features that will help take your website to newer heights.

    Stay tuned for those and if you have any questions – feel free to contact us at s******@r***********.

    Thanks,
    The Rank Math team

    You are receiving this email because you have purchased Rank Math from FastSpring – an authorized reseller.

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting Rank Math today.

    FastSpring is our payment provider and you are receiving that email because in one of your accounts (the one where you received the email) you have a PRO subscription to our plugin that is about to expire.

    The account where this subscription is attached is the one in the sensitive data section.

    ​​​​​​Hope this helps clarify your doubts.

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘email’ is closed to new replies.