Subscription not showing as active

#345315

Resolved AJ Tatum
3 years, 10 months ago

Rank Math free

I just purchased Rank Math Pro and the subscription doesn’t show up. When I try to reconnect to my account from WordPress, it only recognizes the free subscription. The order number is in the sensitive data.

Viewing 3 replies - 1 through 3 (of 3 total)

Anas
3 years, 10 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

Your profile badge is already changed to PRO.

You can check the subscription details here:
https://rankmath.com/my-account/subscriptions/

Please make sure that the PRO plugin is installed and activated on your website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

Then, reconnect with your account.

Looking forward to helping you.

AJ Tatum
3 years, 10 months ago

Rank Math free

Nevermind, just took a bit.

Reinelle
3 years, 10 months ago

Hello,

We’re glad that this issue is already resolved.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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