-
Hello Rank Math team,
We have been experiencing some issues with a couple of the sites we have integrated with your plugin. The main one has been with supertrees.com where every time we make a change to the website the collection pages disappear – it is the only instance where this happens and it’s on the woocommerce link prefix – https://tfcm.d.pr/wvOXkF
We built the front end of the site with Elementor and use some add-on packs to help us. I added the entire system report from the store.
-
Hello,
Thanks for getting in touch with us and sorry for the inconvenience caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Collections Disappearing when Updating Site’ is closed to new replies.