Optimization not saving

#339520
  • Resolved David Schlebusch

    2 years, 11 months ago

    Rank Math free

    We’re having issues with Rank Math not saving the info that is added for the snippet and focus keyword when optimizaing pages, posts and products. Info is filled in, new score is calculated and saved. Then once the page is refreshed the settings returns to what it was before info was added and optimization done.

    The sites referred to:
    https://chef.co.za/
    https://cobbonline.co.za/
    https://cook-out.co.za/

    Your assistance would be appreciated.

    Kind regards
    David

Viewing 1 replies (of 1 total)
  • Anas

    2 years, 11 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Optimization not saving’ is closed to new replies.