Hello,
Thank you for contacting us and we really regret the inconvenience caused.
We checked and it seems like you purchased the subscription with the email ID in the sensitive data section of this ticket.
Rank Math PRO plugin requires a connected PRO account to fetch the update. The issue here is that you’re connecting the plugin to the email ID mark@***************pros.com, which is a Free Rank Math account.
You’ve also posted this ticket using the same free account.
Please follow this guide and reconnect the website with the email ID in the sensitive data section of this ticket and see if that triggers the update: https://rankmath.com/kb/website-not-shown-in-account/
Also, to permanently fix this, we advise you get both the accounts merged. In this case, we would like to know your preferred email ID.
Looking forward to helping you.
Thank you.
I see it now. We have a paid account using info@ with a password, and a free account gets created if someone uses the Google social login feature. We’ll document that staff never uses social login to avoid this disconnect again in the future. We don’t need the ID’s merged. Thank you though. Sorry for the trouble.
Hello,
Sure, and please feel free to get in touch if you require any further assistance.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
