Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I can confirm that your PRO plugin is applied to the username @aaronsmith4 as you can see in the screenshot here:
Could you please check if you are able to log in to that account?
Looking forward to helping you on this one.
Hello, I was not able to log in because I don’t remember my password and it asks for an e-mail to reset. Could you please help with this?
Hello,
In this case, you would need to generate a reset password request and access it via the email address you used for that account. Please check the inbox as you should receive the password reset URL there.
Let us know how that goes. Looking forward to helping you on this one.
Hello, I am not able to do this because s***********@g******** and i***@w*********** seem to be associated with aaronsmith6 and aaronsmith4. could you please let me know which e-mail is associated with aaronsmith4 or send a reset link for that username?
Hello,
We have added the email associations you currently have for those usernames in the sensitive data section.
If you would like us to merge the accounts under a single email address do let us know the preferred email and we’ll do the needful.
Looking forward to hearing back from you.
Hello, when i use this reset password link it takes me to a wordpress login page. Please advise how I can use this link to update rankmath password.
I would like my pro account associated with i***@w***********
Thanks,
Aaron
Hello, I wasn’t sure if my response was seen. I am just waiting to get my conversion ai credits added and access to the aaronsmith4 account.
Hello,
The Content AI credits are already on the account you mentioned and that account uses the email address we mentioned in the sensitive data section.
In this case, you need to log in to Rank Math with that email address and then reconnect your website to the Rank Math websites by going to WordPress Dashboard > Rank Math > Dashboard > Help.
After that, you can use the credits you purchased under that account.
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
