Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
I’m not using any firewall. if it is blocked by default or unknown plugin, how can i whitelist it
Hello,
Could you please check for any JavaScript errors in your browser console when you try to update the post?
You can open the browser console by using the keyword shortcut Cmd + Option + J (in Mac) or Ctrl + Shift + J (in Windows, Linux)?
Further, you can ask your web host to whitelist the Rank Math and its files as mentioned below:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
Have a look at this guide for further troubleshooting – https://rankmath.com/kb/meta-data-not-saving/
Hope this helps.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
