change email associated with rank math pro account

#336186
  • Resolved Anonymous
    Rank Math free

    Hi

    On 18th August 2021 I bought a one year Rank Math Pro subscription for a domain I decided not to develop. I used the email address associated with that domain to purchase the subscription – it is a****@u***************. I was just going through the email from that account (I still own the domain), and I discovered I had bought a pro subscription which I had forgotten I did. This is great. But the problem I face is that I am closing that email address as I am using uxeosolutions.com now. And my web hosting that the uxeobusiness domain is pointed too is expiring very soon (I moved to a new web host but don’t wish to set up the uxeobusiness domain at this stage). I tried to change the email address from a****@u*************** to a****@u**************** (or even c************@o**********, which is my personal email address and the one associated with this account which I opened up after I had forgotten about the previous purchase). But I couldn’t change the email. Can you do it for me? Or at least cancel the auto renew so I can renew manually with one of these email addresses when it expires.

    thanks
    Rebecca Prescott

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    The PRO subscription that you mention is already in the email address: a****@u****************

    ​​​​​​​If you would like us to merge that account with this one do let us know the preferred email address to keep using the subscription.

    Looking forward to hearing back from you.

    thank you, I discovered how to change the email address after I contacted you! You can merge the two accounts (or just delete the contented cat one). I have everything set up on my new site now with the uxeo email address (site not live yet so not fully set up)

    Hello,

    As requested we just deleted that old account and you can now continue to use the plugin with the account where you have the PRO subscription.

    Don’t hesitate to get in touch if you have any other questions.

Viewing 3 replies - 1 through 3 (of 3 total)

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