Critical Error Issue

#335585
  • Resolved Nicolas Descamps

    2 years, 11 months ago

    Rank Math free

    Hello,

    I had a problem with Rank math. My website had a critical error and goes down, and I can’t activate your plugin again to not crash the website again.
    I send you the mail from WordPress about it. Can you fix this ?

    Regards

Viewing 1 replies (of 1 total)
  • Reinelle

    2 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    This is caused by an outdated version of the helper files from your theme.

    We have already contacted the MyThemeShop team to update the helper files and they should be able to do that very soon to get rid of this error.

    We appreciate your time and patience on this one.

    Thank you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Critical Error Issue’ is closed to new replies.