Instand indexing stopped working

#335303
  • Resolved Dimitar Staykov

    2 years, 11 months ago

    Rank Math free

    Hello,

    after the latest WordPress update when I submit an URL I get “success” and the raw data shows everything is okay.

    But when I refresh the page and clear the cache no credits have been taken from my “PublishRequestsPerDayPerProject” quota.

    This was not the case one week ago till the latest WordPress update. Then credits were going down when I was submitting urls and Google was crawling the URLs instantly.

    Not I get a success, but no credits are taken and the url isn’t crawled as a week ago.

    I have the latest version of the plugin and latest version of wordpress.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    2 years, 11 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Dimitar Staykov

    2 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    2 years, 11 months ago

    Hello,

    Since the plugin was updated the API key might not be read correctly at the moment.

    Please go through the Google Indexing API guide create a new key for your website and see if that helps the values update: https://rankmath.com/blog/google-indexing-api/

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Instand indexing stopped working’ is closed to new replies.