I need support for a bug found in the hero section of the pages

#334880
  • Resolved Errore Critico

    2 years, 11 months ago

    Rank Math free

    hello, i have a problem with the activation of the rank math seo plugin, the plugin is a bomb, but i have a problem in the site, in the hero section…
    in practice the content moves to the left in desctop mode by a little, while in mobile mode by a lot
    you can see the problem in my site where i have the plugin active
    https://successonelweb.com
    the problem is due to your plugin, because if i disable it the site goes back to normal
    I use elementor pro
    I ask you how to solve the movement of the content of the hero section to solve the problem that is ugly especially in smartphones

    —— italian translate

    salve, ho un problema che riscontro con l’attivazione del plugin rank math seo, il plugin è una bomba, però ho un problema nel sito, nella parte dell’hero section…
    in pratica il contenuto si sposta a sinistra in modalità desctop di poco, mentre in mobile di molto
    potete vedere il problema nel mio sito dove ho il plugin attivo
    https://successonelweb.com
    il problema è dovuto al vostro plugin, perchè se io lo disattivo il sito torna normale
    utilizzo elementor pro
    vi chiedo come risolvere lo spostamento del contenuto della hero section per risolvere il problema che è brutto specialmente negli smartphone

Viewing 4 replies - 1 through 4 (of 4 total)
  • Prabhat

    2 years, 11 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Could you please create a screencast of the issue? You can use a tool like Loom to create the screencast and then share the link here.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes.

    Thank you.

    Errore Critico

    2 years, 11 months ago

    Rank Math free

    I deactivated the plugin to solve the problem… it’s a pity but I had to do it…

    ho disattivato il plugin per risolvere il problema.. è ujn peccato ma ho dovuto farlo..

    Errore Critico

    2 years, 11 months ago

    Rank Math free

    I saw just now that you answered me… tomorrow I’ll make you the video of the problem… 🙂
    the site I made it, I am the administrator 🙂

    ho visto solo ora che mi avevi risponto.. domani ti faccio il video del problema.. 🙂
    il sito lo ho fatto io, io sono l’amministratore 🙂

    Prabhat

    2 years, 11 months ago

    Rank Math agency

    Hello,

    Sure, please share the screencast and we would investigate the issue further.

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘I need support for a bug found in the hero section of the pages’ is closed to new replies.