Author Account Can’t Add keyword, Save Meta Description

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Could you please confirm that only the author account can’t add keywords and meta and other user roles can add them?

If so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress author account login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thank you for that information.

I’ve checked the user, and indeed the changes are not being saved. Upon investigating, Rank Math’s saveModule is getting a 403 error for the user.

In this case, please check if you are using a Firewall, as it may prevent saving the module. If you are using a Firewall, please whitelist these routes:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/saveModule

You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall

I hope that helps.

Thank you.