API Error: HTTP 400 error. - Support

Resolved Heidi Hurlock
2 years, 11 months ago

Rank Math free

API Error: HTTP 400 error.–I am still getting this code on the SEO Analysis when I analyze site. The previous response said to whitelist the provided ip address which has been done.
When I check status of website it gives me a 403 code.
I use Rank Math on other websites and am not having this problem.
Please help.
Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

Kamlesh
2 years, 11 months ago

Rank Math free

Hello,

Thank you for contacting Rank Math today.

Have you also whitelisted the user-agent RankMathChecker/2.0.0; and https://rankmath.com?

If yes, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Heidi Hurlock
2 years, 11 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.
Azib Yaqoob
2 years, 11 months ago

Rank Math business
Hello,

we would recommend that you get in touch with your hosting provider and ask them to set at least the following variables
```
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
```
After that, please try running the SEO Analysis again and report back to us.

Looking forward to hearing back from you.
RankBot
2 years, 10 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘API Error: HTTP 400 error.’ is closed to new replies.