Hello,
Thank you for contacting Rank Math today.
It seems like you purchased the subscription with the email address mentioned in the sensitive data section.
Would you want us to merge the accounts for you? If so what is the preferred email address?
Looking forward to hearing back from you.
Hi yes pleased I Preferred s*******@e******** instead of Gmail.. thank you in advanced
Gerardo
Hello,
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
We really look forward to helping you.
Hi I m very confused where is my account with pro version? How to access on it?
My user? Gerardoroberto
Email: g**********@g******** is free versione
Where is my pro version? In s*******@e********? How to access in configuration or other setting.. so confused thank you a lot
Gerardo
Hi just discovered that when I asked new password for my account your email has been delivered on spam .
Anyhow I did not see ot found a merge account from Gmail to s.evicus.
My problem is I cannot update to new version of RM Pro even is activated on my website with all option available.
PLease let me know how-to proceeding.
Thank you a lot
Gr
Hello,
In this case, please reconnect your website to your paid Rank Math account by heading over to your WordPress dashboard > Rank Math > Dashboard > Help, and on this page, disconnect and connect your website again.
Once done, clear your website’s cache and try to update the Rank Math PRO plugin.
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
