Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please share some details about the issue you are facing? You can share some screenshots using a tool like https://loom.com/
Looking forward to helping you.
My Google Search console is active, however, rank math cannot find my analytics. I have created both a GA4 property and a universal analytics property. Maybe I need to create only Universal analytics property only.
If I go to status & tools – system status- Rank math I can find Google permission given only search console but nothing says about Google analytics.
Hello,
Please clear your website and browser’s cache and reconnect the Google account by going to WordPress Dashboard > Rank Math > General Settings > Analytics, and see if the universal analytics property appears:
As the API of GA4 is not yet matured, we do not support it. You should see the universal analytics property upon reconnecting.
Please ensure to give all the permissions while reconnecting so that we can fetch the properties from Google Analytics.
Let us know how that goes.
Thank you.
I did all of the above but still not able to connect to google analytics please advise what else can I do
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi. I have sent the information required so that you have access to the website to check. Thank you
Hello,
We will have one of our developers looking into the situation. Can you please add the email of one of our developers specialized in the Analytics module to Google Search Console and Google Analytics for your websites? This is the email address: k*******@r***********
This way he could debug the connection and fully understand what’s causing the issue.
You can follow this guide to add a user in Google Analytics:
https://www.monsterinsights.com/docs/how-to-grant-user-access-in-google-analytics/
We really appreciate your kind patience regarding this matter.
Thank you.
Hi, I have added the email so now you have access to Google Analytics to check. Thank you
Thank you for your help Rank Math Team.
Hello,
It seems that you already marked this ticket as “Resolved”.
Do you still need our assistance regarding this issue?
Looking forward to helping you.
Thank you.
