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Hello,
The Rank Math button doesn’t work in Divi on a staging site I am currently working on (nothing happens when I click on it once I enabled the visual builder on a page). I went through the other tickets concerning the same issue but couldn’t find the solution.
I also followed your instructions as to install and use the Health Check & Troubleshooting plugin. I didn’t find any conflict with the few plugins I currently use. Since my issue is with Divi, I can’t tell if the conflict is with the theme itself.
Could you help? Thanks 🙂
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Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you
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