rank math causing 500 errors

#332598
  • Resolved Yig

    2 years, 11 months ago

    Rank Math free

    Hi, I was getting lots of 500 errors on my website and posts wouldn’t load.
    My host told me RankMath was causing this and when I deactivated the plugin the site worked fine.
    Looks like something went terribly wrong with your last update. Any fix?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jaideep Asrani

    2 years, 11 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share the error log with us so we can check this further? You can get in touch with your host and ask them to provide you the log which helped them identify that our plugin was causing the issue.

    We really look forward to helping you.

    Yig

    2 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    2 years, 11 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Yig

    2 years, 11 months ago

    Rank Math free

    Hi, I prefer not to do that, I’ll try to find another solution. Thanks!

    Prabhat

    2 years, 11 months ago

    Rank Math agency

    Hello,

    Would it be possible for you to create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting?

    You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Just for testing, you can also revert to a previous version of Rank Math and see if that fixes the issue. You can follow this guide to revert to the previous version: https://rankmath.com/kb/version-control/

    Let us know how that goes.

    Thank you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘rank math causing 500 errors’ is closed to new replies.