Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Meanwhile, this issue happens when your website is not properly connected to your Rank Math account. Please reconnect your website to your paid Rank Math account by heading over to your WordPress dashboard > Rank Math > Dashboard > Help and on this page, disconnect and connect your website again.
Here’s a link for more information:
https://rankmath.com/kb/website-not-shown-in-account/
Once done, clear your website’s cache and check again.
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
