Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please clear your website cache and try checking it again in Facebook Debugger. See if the error goes away after doing so.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve checked the image you’re using, and the resolution is only 600x372
.
Please reupload the image and ensure that it is as close as 1200 x 630 pixels.
Also, I’ve noticed that the video on the post is not showing on the first part of the content. Please check this link for using the icon overlay on your image:
https://rankmath.com/kb/meta-box-social-tab/#important-note-about-the-icon-overlay-feature
Once done, clear your website’s cache and check again using the Facebook debugger tool.
I hope that helps.
Thank you.
Thank you so much for your help.
I will follow your guide.
Have a great of your day.
Wait a second,
Can you tell me why the Preview Snippet Editor still display perfectly ?
I have used RantMath long time ago and that problem recetly have been displayed one or two months
Provided og:image URL, https://tinvietnew.com/wp-admin/admin-ajax.php?action=rank_math_overlay_thumb&id=10435&type=play could not be processed as an image because it has an invalid content type.
I edited the post like your guide but still have problem
My post here : https://tinvietnew.com/10356/xh-77/
Hello,
Allow me to escalate this to our developers to further check the issue. We should get back to you shortly.
In the meantime, please don’t hesitate to contact us if you need our assistance with anything else.
Hello,
On your website there’s an additional og:image
being added before the one from our plugin that is causing Facebook to ignore the one from Rank Math with the play icon.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hi Miguel,
Thank you so much for your information.
I checked my website but I’m not coder so can you help me to find what plugins or anything to make an og:image.
Have a great of your day.
Best regards!
Hello,
You may follow this detailed guide to determine which plugin/theme that might be adding that extra og:image
: https://rankmath.com/kb/check-plugin-conflicts/
Note that only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how that goes. Looking forward to helping you on this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.