Hi how do i uploads my new pro version?

#330774
Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    2 years, 11 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Here is a guide you can follow to upgrade to the PRO plugin:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    However, it seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
    fs

    It is completely secure, and only our support staff has access to that section.

    Thank you, and looking forward to your update.

    ה קבלנים

    2 years, 11 months ago

    Rank Math free

    Hi and thank you for your quick replay/
    1. I dont understand what shuld i do or how
    2.I have been waited for rank math mail and i didnt understand why its takes so long and i paied one more time can you look into it and refound the extra one?!

    Jeremy

    2 years, 11 months ago

    Hello,

    We apologize for the inconvenience. It seems you already have the PRO subscription in your account.

    Please ensure to install the Rank Math PRO plugin version on your website. Please visit your account page and look for the “Download” button as you can see in my screenshot here:

    test

    If that won’t work, please try downloading the PRO plugin using a different browser or in an incognito mode.

    Then, head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and on this page, please disconnect and reconnect your paid Rank Math account.

    The PRO features should be activated after doing so.

    Let us know how that goes. Looking forward to helping you on this one.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Hi how do i uploads my new pro version?’ is closed to new replies.