Can’t Upload Google Logo or Social Logo

#32929
  • Resolved Linda May

    4 years, 10 months ago

    Rank Math free

    Problem right out of the box. Can’t upload images in Wizard. Deactivated plugins and still no luck. This plugin won’t work for me if I can’t even get past simple setup before encountering problems like this. Any help will be appreciated. Or… I will just go back to SEO Framework or something. Alternatively, tell me how I can add FTP.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 10 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Would you mind letting us know the kind of errors that are reported when you inspect the page using the JS console?

    Could you also check if one of your installed plugins/theme could be interfering with the setup by following these steps:
    https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Linda May

    4 years, 10 months ago

    Rank Math free

    Here are the console errors on the Wizard page

    JQMIGRATE: Migrate is installed, version 1.4.1
load-scripts.php?c=0&load[chunk_0]=hoverIntent,common,hoverintent-js,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-ui-core,jquery-ui-widget,jquery-ui-mou&load[chunk_1]=se,jquery-ui-sortable,postbox,underscore,shortcode,backbone,wp-util,wp-backbone,media-models,wp-plupload&ver=5.3.2:9 Uncaught ReferenceError: ajaxurl is not defined
    at load-scripts.php?c=0&load[chunk_0]=hoverIntent,common,hoverintent-js,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-ui-core,jquery-ui-widget,jquery-ui-mou&load[chunk_1]=se,jquery-ui-sortable,postbox,underscore,shortcode,backbone,wp-util,wp-backbone,media-models,wp-plupload&ver=5.3.2:9
    at load-scripts.php?c=0&load[chunk_0]=hoverIntent,common,hoverintent-js,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-ui-core,jquery-ui-widget,jquery-ui-mou&load[chunk_1]=se,jquery-ui-sortable,postbox,underscore,shortcode,backbone,wp-util,wp-backbone,media-models,wp-plupload&ver=5.3.2:9
media-views.min.js?ver=5.3.2:1 Uncaught TypeError: Cannot set property 'isTouchDevice' of undefined
    at Object.<anonymous> (media-views.min.js?ver=5.3.2:1)
    at o (media-views.min.js?ver=5.3.2:1)
    at Object.<anonymous> (media-views.min.js?ver=5.3.2:1)
    at o (media-views.min.js?ver=5.3.2:1)
    at media-views.min.js?ver=5.3.2:1
    at media-views.min.js?ver=5.3.2:1
media-editor.min.js?ver=5.3.2:1 Uncaught ReferenceError: _ is not defined
    at media-editor.min.js?ver=5.3.2:1
media-audiovideo.min.js?ver=5.3.2:1 Uncaught TypeError: Cannot set property 'mixin' of undefined
    at Object.<anonymous> (media-audiovideo.min.js?ver=5.3.2:1)
    at o (media-audiovideo.min.js?ver=5.3.2:1)
    at Object.<anonymous> (media-audiovideo.min.js?ver=5.3.2:1)
    at o (media-audiovideo.min.js?ver=5.3.2:1)
    at media-audiovideo.min.js?ver=5.3.2:1
    at media-audiovideo.min.js?ver=5.3.2:1
mce-view.min.js?ver=5.3.2:1 Uncaught ReferenceError: Backbone is not defined
    at mce-view.min.js?ver=5.3.2:1
    at mce-view.min.js?ver=5.3.2:1
6cmb2.min.js?ver=2.6.0:1 Uncaught TypeError: wp.media is not a function
    at Object.cmb._handleMedia (cmb2.min.js?ver=2.6.0:1)
    at HTMLInputElement.cmb.handleMedia (cmb2.min.js?ver=2.6.0:1)
    at HTMLDivElement.dispatch (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.3.2:3)
    at HTMLDivElement.r.handle (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.3.2:3)
    Todd

    4 years, 10 months ago

    Rank Math free

    Hi,

    I am so sorry about that but have you tried switching the theme as well. It seems like another plugin or your theme is using cmb2 which is the same thing Rank Math uses as well.

    To determine that, can you please follow this troubleshooting guide?
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    RankBot

    4 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Can’t Upload Google Logo or Social Logo’ is closed to new replies.