Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please head over to Rank Math > Titles & Meta > Authors > Author Base
and change the author base that was previously set.
Let me know how this goes.
Looking forward to helping you. Thank you.
Hi dear Michael,
I had disabled author archives before your message.
Now I have enabled it and renamed the author base to something else but nothing have changed unfortunately. Any other suggestions ? Thx.
PS: This slug change is only happening while editing a Freelancer, in the Preview section of the RM plugin. The Freelancer’s page URL is not changed itself. But the Preview section of the plugin shows:
1. Wrong URL: as I said, the slug is changed from (profil) to (pack).
2. Wrong title: as Preview only shows the freelancers name, instead of showing %sitename% %sep% %title% which appears fine in the real browser’s page, when viewing a freelancer’s profile page.
Hi,
Thanks for your patience.
Are you using any plugin to create those author archives?
1. Please check the actual URL in the browser. Does that change as well?
2. Please go to WordPress Dashboard > Rank Math > Titles & Meta > and hit the save button once. That should fix the title issues.
However, if you are using any plugin like bbPress or BuddyPress – we will need to take a closer look.
Let us know.
Thank you.
Hello dear Todd,
The author archives are not created by a plugin, but by the theme itself…
I am using Directory Engine Theme by enginethemes (https://www.enginethemes.com/themes/directoryengine/)
1. The URL in browser doesn’t change.
This slug change is only happening while editing a Freelancer, in the Preview section of the RM plugin. The Freelancer’s page URL is not changed itself.
2. I have already did that. It didnt solve the slug change issue.
I have tried to flush permalink too, didnt change anything.
One more thing I am not using bbPress or BuddyPress.
Any other suggestions to help me fix this?
Thanks for your time.
Hello,
Thank you for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello dear RM Team,
Thanks a lot for your time and perseverence.
I have added Admin login info in the sensitive section of this ticket.
If you have time to check this for me, I’ll be really happy…
My site is online, with real members, so please be careful when you investigate.
Thanks a lot, hoping to hear from you when you have a moment to check it out.
Have a great day.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you please send us a zip file of the theme so we could try to reproduce this issue on our setup? Looks like it’s a custom theme, I couldn’t find it anywhere online.
Looking forward to helping you. Thank you.
Hello,
Thank you for contacting Rank Math today.
This problem only seems to affect querying of your post type information on the Rank Math metabox. The correct canonical is added on the profil pages on the frontend as shown below and thus this will not affect your SEO:
I have alerted our dev team about this and we will be investigating further.
Looking forward to helping you. Thank you.
Hi dear Michael,
Thanks for the update. I am glad to hear that this is only happening on the back side and it will not affect my site’s SEO on the front…
If ever you find out a way to fix it after investigations,
I’ll be glad to hear about it.
Hello dear Pratik,
Here’s the theme’s zip file:
https://drive.google.com/file/d/1NzpK6z88pIAIoqOw0RTJy21UqZADbYZI/view?usp=sharing
Let me know if you need anything else.
And thanks a lot for your time and exceptional support you provide.
It really means a lot…
Hello,
We were able to reproduce the error and have logged it.
Please allow us some time to test and release a fix.
It should be added to the plugin in a few week’s time.
You can keep an eye on the changelog and we will be mentioning this error when fixed.
We seek your patience and understanding in this matter.
In the meantime, if you need any other assistance, please feel free to let us know. We are here to help.
Thank you.
Hello dear Pratik,
Thanks for the update.
I’ll be waiting to hear from you when the fix is released.
Keep in touch and have a wonderful weekend.
Hi there,
I am going to go ahead and mark this as closed.
Feel free to open a new ticket for any other questions, comments or suggestions.
Thank you.
