Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Sent you my login in the sensitive data section
Hello,
Thank you for that information.
I’ve tried activating Rank Math on your site, and it seems that the Buy Now and View Cart buttons are working fine. Please see the screencast in the sensitive data section for your reference.
Could you please let us know if we’re missing some steps to replicate the issue? I have left the Rank Math plugin deactivated on your site temporarily.
Looking forward to helping you.
Thank you.
Thank you, we seem to be missing text information on our site now that the plugin is activated
Can you tell me what did you do to make it work, I am not sure if I fixed it during the day or did you fix it
thanks
When I activate the plugin, the buttons no longer work, can you tell me why this keeps happening with RankMath, or should I use another plugin.
Hello,
As explained by my colleague, activating the plugin doesn’t break the button. No other actions were performed.
On my end, I can’t seem to replicate the issue. I was able to see the button even with Rank Math plugin is enabled.
If the issue persists from your end, kindly clear your website and browser cache. See if this will help you with your issue. If not, kindly share a screenshot from your end.
Looking forward to helping you on this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
