Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
We really look forward to helping you.
Thank you.
Hey there! i tried exactly what u said, i waited a couple of days and nothing, i re-set up the wizard and guess what? still nothing… please help me out
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I looked at your website and noticed you have the PRO plugin activated on your website.
Could you please share the email address you used to purchase the PRO plan, so that we can look into this issue further?
Really looking forward to helping you further.
Thank you
Hello,
Unfortunately, there is no PRO subscription associated with the mentioned email address.
Could you please cross check, in case you have multiple email addresses, and if there is a possibility you purchased it with a different address?
Also, if you could share the receipt that you might have received from FastSpring in your inbox ?
Really looking forward to helping you further.
Thank you
my bad
l*****@e****************
Hey thanks for the help, it’s working now
Hello,
I am glad to hear that. Could you please confirm if this resolves your current issue and do you need further assistance?
Looking forward to helping you.
nah thanks. everything works perfectly
Hello,
We are super happy that your issue has been resolved.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
