content AI credits

#327681
  • Resolved Stephen Howden

    2 years, 12 months ago

    Rank Math free

    Hi, yesterday I purchased the introductory special you advertised of 50 AI credits for $19.99. I have been billed for the credits, but they have not appeared in my account. I still only have 4 credits available.
    Can you please have a look at this for me, thanks.

Viewing 1 replies (of 1 total)
  • Jeremy

    2 years, 12 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please head over to your rankmath.com Account > Website or visit this URL: https://rankmath.com/my-account/websites/?

    Check if you are able to see the correct remaining credits. See my screenshot below for reference:
    credits

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account again.
    disconnect account
    connect account

    If that doesn’t help you, please head over to your Content AI and refresh the credits count so the plugin will request the updated credits from our server and displays the correct one.

    cotnent ai

    If the above guides doesn’t help you with your issue, please search and forward a receipt from FastSpring.com so we can locate your transaction.

    Let us know how that goes. Looking forward to helping you.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘content AI credits’ is closed to new replies.