Hello,
Thank you for contacting us and we regret the inconvenience caused.
I accessed the URL and was able to replicate the issue.
Could you please follow this guide and see if it helps in finding the route of the issue? https://rankmath.com/kb/solving-redirection-issues-using-rank-math-seo/#redirection-debug
Let us know how that goes.
Thank you.
I’ve read though the post and didnt find anwser to my question. What can i do?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I was able to log in to your WordPress admin dashboard.
For us to further investigate the issue, could you please share your FTP login? The login you shared doesn’t seem to work for the FTP.
Looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
@Jeremy
I’ve updated the info. THANKS MAN!
Hello,
Unfortunately, any of the FTP passwords you shared in the Sensitive Data section doesn’t work on our end.
Could you please share the FTP logins in the below format so that we can check this further?
Host:
Username:
Password:
Port No:
I also went ahead and did an initial troubleshooting and disabling the Rank Math redirection module will fix the redirection loop but I can’t seem to trace it on the backend. We need to further check this over the FTP.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks Jeremy! I’ve updated the login.
Hello,
I went ahead and troubleshoot all your plugins and it seems the issue still occurring even with only Woocommerce and TranslatePress is enabled.
I also tried resetting your .htaccess and still the issue is also happening.
Allow me to further check this with our dev team. We should get back to you with an update shortly.
We appreciate your time and patience on this one.
Thank You.
Hello,
We have added the following filter on your website to correct the issue with the redirection:
add_filter( 'rank_math/woocommerce/product_redirection', '__return_false' );
Now, if you check both translations for the product you should be able to access it fine.
Don’t hesitate to get in touch if you have any other questions.
Hello Miguel,
Thanks a lot for your help!
Im wondering why these product_redirections are happening. Because i have another website where this product_redirections are happening aswell. Website is using diffrent host, but somewhat same plugins and theme. Im gonna try to apply the function to my child theme on my other website and check.
THANKS AGAIN!
Hello,
This is a dynamic redirection that we add on the frontend when the Remove Product Base or Remove Product Category Base option is enabled.
Please note that these redirection rules will not appear on the Redirections page.
Disabling this custom redirection that our plugin automatically creates will solve the issue in cases such as this where there’s a translation plugin installed.
Our dev team is also working on improving this in the future so users don’t need to include the filter, but for now, that’s necessary for the URLs to load properly.
Let us know how it goes for the other website experiencing this issue.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
