Data is not updating

#326604
  • Resolved The flowers
    Rank Math free

    Hi,
    I am using rankmath free plugin.
    My data is not updating on Rankmath > Analytics Page.
    My last data is updated on (Last updated on: January 14, 2022), Still not update.

    Please help me to update my data on my rank math dashboard.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us.

    The analytics data in the Free version of Rank Math is fetched/updated on a 7 days interval. This interval is 3 days for PRO users.

    However, as the metrics are shown as 0, please follow these steps to initiate a fresh data fetch and see if that updates the data:

    1. Head over to WP Dashboard >> Rank Math >> Status & Tools and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    Please note that the data importing process may take some time. Usually, the time taken is below 20 minutes but the time may vary.

    Let us know how that goes.

    Thank you.

    Hi, I apply all the changes but Rankmath is still not updating the latest data.
    I am having this issue with all of my websites.

    Hello,

    Please try to reconnect the Analytics account, to regenerate a new auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Analytics settings:
    reconnect

    Do ensure all permissions are allowed: https://rankmath.com/kb/connect-your-google-account/

    If the issue persists, please let us know and we will further help you resolve this.

    Looking forward to helping you on this one.

    Hi, Latest data is now fetched but Google Console, Analytics shows different data and rank math show the graph which is like zero traffic.

    Let’s say Google Analytics shows 500 users in past 7 days and rank math shows 0.

    Azib Yaqoob
    Rank Math business

    Hello,

    To troubleshoot the issue, please follow the steps from our Knowledge Base article on zero traffic here:
    https://rankmath.com/kb/zero-search-traffic-error/

    Please let us know how that goes. Looking forward to helping you further.

    Thank you

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Data is not updating’ is closed to new replies.