Confict with Advanced Custom Fields

#326152
  • Resolved Antonis Papadakis

    3 years ago

    Rank Math free

    Hello,

    It seems that there is a conflict with ACF plugin.

    I have a custom field for a specific Post Category, when I try to create a new post and I click the category the custom field does not show up.

    The dev tools console shows this error:

    Uncaught TypeError: e.sorted[f].split is not a function

    I have tested it 5 times with a default WordPress Twenty twenty-one theme, with only these 2 plugins. Before Rankmath installation, no problem exists. After Rankmath installation the problem appears, even if I remove rank math completely, the problem remains.

    I have the latest version of the plugins and WP.

    Please check the screenshots and the video I provided you.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Prabhat

    3 years ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Could you confirm if the “ACF” module is enabled from your WordPress admin area > Rank Math > Dashboard?

    If not, please enable the ACF module and see if that fixes the issue.

    Looking forward to hearing back from you.

    Thank you.

    Antonis Papadakis

    3 years ago

    Rank Math free

    Hi,
    I have tried it already.

    Prabhat

    3 years ago

    Rank Math agency

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Antonis Papadakis

    3 years ago

    Rank Math free

    I think it doesn’t need to. Please, just try to install a fresh WP and install these 2 plugins. I have tried this 5 times, also with Local (by flywheel).

    Prabhat

    3 years ago

    Rank Math agency

    Hello,

    I tested ACF with Rank Math in a new installation on Local by Flywheel and it seems to be working fine.

    However, to replicate your exact setup, we might need to have a closer look at the settings. Could you please share the logins as suggested in my previous reply so that we can investigate further?

    Looking forward to helping you.

    Thank you.

    Antonis Papadakis

    3 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    3 years ago

    Hello,

    I checked but wasn’t able to replicate the issue on your site. I added the category to a new post and the field was displayed without any issues or errors in the browsers’ console.

    Please check the screencast that I have added in the sensitive data section and let us know if you need any other assistance.

    Thanks.

    Antonis Papadakis

    3 years ago

    Rank Math free

    Hello,

    I’m sending you another screencast representing the problem.

    Please try to create a new post and BEFORE DOING ANYTHING assign the category.

    Thanks for your help

    Jaideep Asrani

    3 years ago

    Hello,

    I checked again and wasn’t able to replicate the issue. I have added another screencast. Can you please try checking this in some other browser? If the issue persists then please share the login details of your account so we can check.

    Looking forward to helping you.

    Thanks.

    Antonis Papadakis

    3 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Antonis Papadakis

    3 years ago

    Rank Math free

    I created a new user and it worked. I have provided to you the login for the user that has the problem.

    Miguel

    3 years ago

    Hello,

    We have checked this situation even with Rank Math disabled and it’s still producing this error in the console so we can safely assume this is not related to our plugin.

    Check the last screencast we added in the sensitive data section.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Confict with Advanced Custom Fields’ is closed to new replies.