Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Miguel,
Just following up on this. Please check the Sensitive Data post I made yesterday, I included screenshots showing both my confirmation email and my account page, both are definitely under the same email address.
The Rank Math Pro plug-in was installed and working on our website back in November, sometime since then it stopped working and won’t let me update. The plugin is saying we don’t have a membership, but I definitely purchased one.
Please let me know what to do to correct this problem.
Thanks,
Kelly
Hello,
Extremely sorry for the delay in getting back to you.
We have added the email address through which the payment was made and the account was created.
Can you please edit the sensitive data section to mention your preferred email address and we will merge the accounts for you?
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
