Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share the affected URL with us so we can further check it on our end?
Looking forward to helping you with this one.
Sure
https://citykingmedia.com/blog/digital-transformation-in-2022/
This is the only one that doesn’t show up properly.
I am trying to share it on LinkedIn.
Thank you
Hello,
I’ve checked the URL you have shared, and there’s no og:image tag being outputted by Rank Math in the page’s source code.
You can set a default social image (og:image) in Rank Math > Titles & Meta > Global Meta > OpenGraph Thumbnail. Please ensure that the image file format you are uploading is only between jpeg, gif, or png as per Opengraph Standards.
Also, make sure that your images are using the recommended image size. Recommended image size is as close as 1200 x 630 pixels.
Once done, clear your website’s cache and check again.
I hope that helps.
Thank you.
I already did that
That is why I opened this ticket
I have told you just above that this is the ONLY PAGE where I encounter this problem.
I have uploaded an image with the right size and all that, but it doesn’t show up.
All the other pages have images that display correctly
On this page, it doesn’t.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
