Hi Carlos,
Thanks for getting in touch with us.
It seems to be working fine for us:
https://i.rankmath.com/BODyh3
It seems like a conflict with one of the plugins or the theme you are using. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
I have followed the troubleshooting guide, and the issue persists with the default WordPress theme (Twenty Twenty) and Rank Math active.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
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We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have edited the first post with the login credentials.
Thanks.
Hello,
Thank you for contacting Rank Math today.
The URL you have provided leads to a Bad login request page.
Looking forward to helping you. Thank you.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Carlos,
I am getting this while trying to access that page:
https://i.rankmath.com/HHFfH2
Please disable the firewall on your server while we test this out.
Thank you.
The firewall now is disabled.
Can you please check further?
Thank you.
Hi Carlos,
There is some grave issue on your website.
Even when all the plugins are disabled, the post content doesn’t save let alone the Rank Math data:
https://i.rankmath.com/tSeypa
You may have to take a closer look as this issue is not coming from Rank Math.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
