Hello,
Thank you for contacting us and we regret the inconvenience caused.
Could you confirm if you’re using a GA4 property? If yes, the property would not appear in the Rank Math analytics dropdown since we do not support it yet.
Please create a Universal Analytics property and try reconnecting the Google account again to see if the issue gets fixed. Here’s a guide regarding it: https://rankmath.com/kb/using-ga4/
Let us know how that goes.
Thank you.
Hi again,
Thank you for your answer
No, I do not use GA4.
However, I created a Universal Analytics property and tried again.
But the problem was not solved.
Thanks.
Hello,
Are you using Firefox or Safari by any chance?
If yes, can you please try this in Google Chrome? You can also try in an incognito window of Google Chrome.
Please reconnect the Google account in Google Chrome and see if the property is displayed:
Let us know how that goes.
Thank you.
No, the problem was not solved.
Could this be due to a csf firewall in Direct Admin?
Hello,
We might need to take a closer look at the settings.
Could you please add k*******@r*********** as a user in the Search Console and Analytics so our developer can check in more detail?
You can follow this guide to add a user in the Search Console:
https://www.monsterinsights.com/docs/add-user-google-search-console/
To add a user Analytics: https://www.monsterinsights.com/docs/how-to-grant-user-access-in-google-analytics/
Then, edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
User added in Console Search and Analytics.
The necessary information was also placed in the sensitive data section.
Hi again,
Thank you for your excellent and unique support.
I have never seen such a commitment to support plugins.
Because you told me to back up the site; After backing up, I did not update the site anymore.
I wanted to ask, When can I update the site content.
thank you
Hello,
You can keep updating the content on your site. Also, can you please confirm if you have added k*******@r*********** as a user in the Search Console and Analytics?
Looking forward to helping you.
Hello,
Yes, I confirm that I have added k*******@r*********** as a user with full access to Search Console and Analytics.
Thank you for your good support and I am glad that you will solve my problem soon.
thank you
Hello,
Our developer got back to us and informed us that for the past few days, Google APIs is blocking all the requests made from the sites hosted on Linode’s Frankfurt region servers. These servers are sending some incorrect information that is leading to Google blocking their attempts to connect.
Google has already identified this issue and they are working on the fix. You can keep track of this issue here: https://wordpress.org/support/topic/update-known-issue-december-20-2021-google_api_connection_fail/
This is a Site Kit plugin built by Google itself. Once the issue is fixed they’ll update the topic.
I hope that helps.
Hello,
You are always welcome. When Google fixed this issue, you should be able to get the list back up again.
In the meantime, if you have any other questions or require any further assistance don’t hesitate to get in touch.
We are here to help!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
