Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
I tried to access the FTP but it isn’t working. Please remove the seo-by-rank-math folder from the wp-content/plugins folder of your site’s directory and try installing the plugin again.
Let us know how that goes. Looking forward to helping you.
Thanks for your quick response. I’ve tried this process removing the plugin from wp-content/plugins folder but every time when re-installed got same.
What you need for ftp?
Hello,
I tried to activate the plugin and your site returned a critical error. Please delete the plugin once more and provide working FTP access so we can check this further and fix the issue.
Looking forward to helping you.
Hello,
The FTP access is still not working and we can’t safely activate the plugin to trigger the error and see the exact error log without that information.
Please add working credentials for that so we can debug the situation further.
Looking forward to helping you.
So, what will be the solution?
Hello,
Unless we can get more information on the error such as the complete log either via FTP access or by you sharing that with us we can’t debug the situation further.
A critical error is always accompanied by an extra error message with complete details.
Looking forward to hearing back from you.
How I can configure ftp from namecheap for you?
Hello,
You can create a new FTP account by following this article from Namecheap:
https://www.namecheap.com/support/knowledgebase/article.aspx/9523/205/how-to-create-an-ftp-account/
Alternatively, you can also get in touch with your web host/Namecheap support and they would be able to assist you in creating the account.
Once done, please share the FTP credentials in the sensitive data section of this ticket so that we can investigate further.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
