Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share that error log with us so we can identify what causes the issue?
You may share it inside the Sensitive Data section.
Looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
There seems to be an issue with the redirections.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Jeremy
Our site is live and completely running without any error.
If we are facing the same error regarding this then we take an action as you guide.
Hello,
Please do let us know so we can successfully replicate it and find the cause of the issue.
If you ever experience the error again, you may share the steps you made to generate that error.
Lastly, you can create a staging website, replicate the error there and share the login details here so we can further debug it without worrying about breaking your live website.
With that said, please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.