-
Hello there,
I am not able to add or update the title and meta description of any individual pages/posts in the Rank Math.
I would like you to look at this issue and help me fix it.
-
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please also provide the login URL of your site so we can check this further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The route used to save the metadata from our plugin is being blocked on your website seemingly by the Wordfence security plugin.
Please go through this article to whitelist our plugin in Wordfence: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Hello Miguel,
It’s pretty strange. I have doubled checked on my website but didn’t find the WordFence plugin installed.
Are you sure it was the WordFence plugin?
Hello,
Yes, WordFence indeed seems to be blocking the route. You can have a look at the screenshot in the sensitive data section of this ticket.
If you wish, you can also check this by accessing this route on your website:
your-domain.com/wp-json/rankmath/v1/updateMetaPlease replace “your-domain.com” with your actual domain.
If you’re not finding the plugin, then please get in touch with your web host regarding this and they would be able to help you whitelist the route.
Hope that helps.
Thank you.
Hello there,
I talked with my senior, and he figured out the wordfence matter. So the issue has been solved. Thank you to all.
It was a great help.
Hello,
We are glad that this resolves your issue.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
You must be logged in to reply to this ticket.